Infor Delivers Mobile App to Report and Track Municipal Requests
NEW YORK, NY, Nov 28, 2012 (MARKETWIRE via COMTEX) --
Infor, a leading provider of business application software serving
more than 70,000 customers, today announced the availability of Infor
Mobile Citizen Request, an innovative new mobile application that
helps the public report and monitor service requests within the
public sector. The application empowers citizenry to initiate service
inquiries concerning a vast array of communal issues including street
repairs, damaged signage, vandalism and other preservation issues
using a smartphone device. Infor Mobile Citizen Request allows
individuals to not only be heard but also to perceive what their
public office is doing about a reported problem.
The crowd-sourcing application provides public organizations with the
means to empower their citizens, allowing them to report issues using
smartphones or similar devices. Government institutions are able to
implement the tool to amplify the voices of their residents, allowing
a hands-on approach to improving the community. Users can identify
the location of concern using an interactive map; then select the
proper service channel and even include a photo along with their
contact information for further follow up upon submission. The
solution is supported across a wide range of mobile operating systems
including Apple, Android and Windows 7 devices.
-- Central Processing, Better Visibility - Infor Mobile Citizen Request
enables cities, counties, universities and other publically managed
organizations to track and respond to public service requests in one
unified format. The application features a "Review Status" component
which allows intuitive review of chronological service requests and
their corresponding status, further granting the public visibility.
-- Enhanced Capability for Simple Reporting - The Infor Mobile Citizen
Request app provides the general public with an easy-to-use tool for
managing the upkeep of their surrounding community. The application
extends core Infor Hansen CRM functionality to a wider range of users.
-- Cost Effective Implentation and Operation - The Infor Mobile Citizen
Request is delivered in the cloud as a service, so no perpetual
software license purchase is required. Access to the solution is
available for leasing on a annual basis.
-- Secure Data Management - All Infor Mobile Citizen Request interactions
are processed through Infor Hansen software and are limited to the
Advanced Mobile Integration Services. This secure approach limits the
access for the tens of thousands of individual devices, to minimize
security concerns associated with crowd-sourcing data.
"People have grown accustomed to 24/7 around-the-clock information
access and communication, and they expect their government to keep
pace," said Kevin Curry, SVP, Public Sector, Infor. "Infor Mobile
Citizen Request helps governments respond to this demand, while also
greatly improving efficiency by empowering each citizen to act as an
extension of the organization service departments."
-- Read profiles of Infor Public Sector customers -
-- Join the conversation - www.infor.com/company/socialmedia/
Infor is the third-largest provider of enterprise applications and
services, helping 70,000 customers in 194 countries improve
operations, drive growth, and quickly adapt to changes in business
demands. Infor offers deep industry-specific applications and suites,
engineered for speed, using ground-breaking technology that delivers
a rich user experience, and flexible deployment options that give
customers a choice to run their businesses in the cloud, on-premises,
or both. To learn more about Infor, please visit www.infor.com.
This announcement reflects the direction Infor may take with regard
to the specific products and services described herein, all of which
is subject to change by Infor in its sole discretion, with or without
notice to you. This announcement is not a commitment to you in any
way and you should not rely on this announcement or any of its
content in making any decision. Infor is not committing to develop or
deliver any specified enhancement, upgrade, product, service or
functionality, even if such is described herein. This document, in
whole or in part, may not be incorporated into any contractual
agreement with Infor or its subsidiaries or affiliates. This
announcement, in whole or in part, may not be incorporated into any
contractual agreement with Infor or its subsidiaries or affiliates.
Infor expressly disclaims any liability with respect to this
announcement. The services described herein may not be available for
all Infor products.
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